![]() ![]() Unfortunately, there are limits to being able to customize forms, however, I believe this is improving. I've worked on the administrative side as well as the field side and I can honestly say, overall DeVero is a great software. ![]() I've used a number of different software for the home health and hospice field. I would prefer for the billing module to reside within deVero versus through a third party partner (not very helpful or responsive). The software for the back office does not allow for easy tracking of tasks or the management of productivity. I would like to have more logic functionality (logic and required fields) that assists with ensuring complete documentation. The software does not support nursing scheduling which is core to our business. We have not been able to easily access our data outside of the reports that allow for Excel exports. He is a great listener, understands the software and works hard to leverage the software to solve our business problems. I particularly appreciate the support and communication from my direct contact, Mike Murray. The IT Support team is responsive to questions and issues. DeVero access has been very consistent and I cannot remember a time that the system was down that was unscheduled. Accessing the software via a web application makes it very portable and opens up the types of tablets/computers that can be used. ![]() User adoption is critical to a successful deployment. The electronic note is very similar to the paper notes that they were accustomed to using. The clinician's transition to deVero charting is made easier by the note format and architecture. We enjoy our relationship with DeVero, and would like to continue to work with them, especially as they development more pediatric products. There are lots of customized reports that we have created that will prove to be very helpful for tracking our quality measures. Now, we are used to it and are satisfied with the features and functionality. It takes a while to figure out just what you want, while at the same time, know how it will fit and function within the DeVero structure. Although we were able to customize our forms, we were not able to do all of them, due to time contraints. One area of growth for DeVero is that it is currently mostly set up for home-care/hospice patients, not pediatrics. DeVero's training was not entirely applicable to us because we had to customize so many forms. We had a team of five very invested people on our end working on implementation of DeVero, and it took all of us to train our staff and customize DeVero to meet our needs. In fact, we had all clients on EMR, except that we continued to use paper MARs until we were able to come up with a customized solution (which took, including a couple of times through DeVero's development team, a couple of months). The MAR that is available on DeVero was not conducive to our processes so we had to devise a custom form. One of those issues, and probably the biggest hurdle we had to overcome, was the Medication Administration Record. During the implementation phase, our project manager was available to help us think through form functionality and problem-solve through our unique issues. 100% of the people we spoke with from Marketing to Implementation were courteous, helpful, and professional. The best part about working with DeVero is their Customer Service. We have requested to be a beta site when DeVero rolls out pediatric therapy visit documentation and off-line capabilities. We have just now, mid February 2017, phased out of working with our project implementation manager. We went live in the third week of Sept and piloted three homes first before moving all of our clients to EMR about a month later. We began discussions with DeVero last summer (2016) and decided to move ahead with them in August. We decided to transition from paper documentation to an EMR several months ago. We are are medium-sized pediatric home care agency that has experienced rapid growth over the past year. ![]()
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